Welcome to the support page for IsatPhone Pro,
our handheld satellite phone that lets you make calls
around the globe and comes with voicemail,text and
email messaging, and GPS location data.Get the most out of your phone by updating your device with the latestfirmware or by downloading a range of support tools and manuals.
Update your firmware here
IsatPhone Pro firmware version 5.17.2 is released and available for download now.
Important: Firmware version 5.17.2 supersedes the firmware version 5.11.0
Recommendations for installation
For users of 5.3.0 or higher this is a recommended upgrade, meaning that the features introduced by the firmware are important but not critical for the GSPS service, including the network and the IsatPhone Pro handset.
For users that who have not yet upgraded to version 5.3.0 or higher, this upgrade to 5.17.2 is considered to be ‘mandatory’ to avoid the phone becoming non-operational.
To check you have the latest version on your IsatPhone Pro, go to Menu > Settings > About > Firmware version.
Please contact your Service Provider to upgrade, or download from the link below.
Firmware Upgrade Tool
From time to time, it may be necessary to upgrade your phone in order to improve its functionality and operation. You will be notified by Inmarsat and/or your Service Provider when a firmware upgrade is required.
Please note that you need to install the USB drivers before installing the Firmware Upgrade Tool. The USB drivers and the guide ‘How to install USB drivers’ are included on the support CD supplied with your IsatPhone Pro.